1. Information We Collect

1.1 Personal Information
We collect information you provide directly to us, including:
– Contact information (name, email address, phone number)
– Business information (company name, business type, website)
– Account credentials and preferences
– Payment information (processed securely through third-party providers)

1.2 Call and Communication Data
To provide our AI receptionist service, we collect and process:
– Call recordings and transcripts for training and quality purposes
– Appointment booking details and customer interactions
– Messages and communications processed through our AI system
– Performance metrics and analytics related to service usage

1.3 Technical Information
We automatically collect:
– IP address and device information
– Browser type and version
– Usage data and performance metrics
– Cookies and similar tracking technologies

—

2. How We Use Your Information
We use the collected information to:
– Provide and operate the AI receptionist service
– Train and improve our AI models
– Offer customer support
– Send relevant communications
– Process payments and manage accounts
– Detect and prevent fraud

—

3. Data Sharing and Disclosure

3.1 Service Providers
We share info only with trusted third-party vendors:
– AI and telephony providers
– Hosting and cloud services
– Payment processors
– Analytics platforms
(They are under strict confidentiality obligations.)

3.2 Legal Requirements
We may disclose your info to:
– Comply with legal obligations
– Prevent fraud or abuse
– Protect users and the public

—

4. Data Security
We implement security measures such as:
– Encryption (in transit & at rest)
– Secure access controls
– Ongoing security audits
– Employee training on data safety

(*Note: No system is 100% secure.*)

—

5. Data Retention
We keep data only as long as necessary to:
– Provide services
– Comply with laws
– Improve our offerings
Then we securely delete or anonymize it.

—

6. Your Privacy Rights
You may have rights to:
– Access or correct your data
– Request deletion
– Export your data
– Change communication preferences
To exercise these rights, contact: **support@trustcastmethod.com**

—

7. Cookies & Tracking
We use cookies to:
– Remember settings
– Analyze performance
– Improve personalization
You can control them via your browser. Blocking may impact functionality.

—

8. International Data Transfers
Your data may be transferred outside your country. We apply proper safeguards.

—

9. Children’s Privacy
We do not knowingly collect info from kids under 13. Please report if a child has shared info.

—

10. California Privacy Rights (CCPA)
California residents may:
– Request details of collected/sharing practices
– Request deletion
– Opt out of data selling (we don’t sell)
– Exercise rights without discrimination

—

11. Changes to This Policy
We may update this page with changes and send notice when needed.

—

12. Contact Us
📧 support@trustcastingpodcast.com
TrustCast Method
© 2025. All rights reserved.