1. Introduction
Welcome to TrustCasting and the TrustCast Method (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website at trustcastmethod.com and the AI receptionist services we provide.

By accessing or using the Service, you agree to these Terms. If you disagree with any part of the terms, please do not use the Service.

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2. A2P 10DLC Clarification

2.1 Our A2P 10DLC Status
TrustCast Method maintains A2P 10DLC registration for our own business communications.
We do NOT resell phone numbers or A2P 10DLC registration services.
Our compliance applies only to messages sent by TrustCast Method using registered numbers.

2.2 Client Responsibilities for Their Own Communications
If you use your own phone system with our AI receptionist:
– You are fully responsible for A2P 10DLC registration and compliance.
– We may provide basic guidance but take no responsibility for registration or outcome.
– You must register your numbers with proper carriers to use them for texting.

2.3 Definitions
Service: TrustCast Method website and AI receptionist system
User, You: Anyone using the Service or acting on behalf of an organization
Content: Information made available through the Service
AI Receptionist: Our intelligent call-handling and appointment-booking service

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3. Use of Service

3.1 Service Description
TrustCast Method provides an AI receptionist that answers calls, books appointments, and interacts with callers professionally.

3.2 Account Requirements
Certain features require an account.
You agree to provide accurate, up-to-date information and keep it updated.

3.3 Service Limitations
– The AI may not always handle every call perfectly.
– Call quality may depend on outside technical factors.
– Temporary downtime may occur for maintenance or technical reasons.

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4. Payments and Billing

4.1 Fees
Service fees are posted on our website and are subject to change with notice.

4.2 Billing Cycle
You’ll be billed in advance based on your subscription plan (monthly or annually).

4.3 Refunds
Refunds are not offered for partially used periods unless specified on our website.

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5. Intellectual Property

5.1 Our Content
All content and features of the Service are owned by TrustCast Method or its licensors and protected by copyright, trademark, and other applicable laws.

5.2 Your Content
You own all data and content you submit.
By using our Service, you grant us a license to use it solely to provide and improve our services.

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6. User Conduct
You agree not to:
– Break any laws while using the Service
– Post or transmit offensive, defamatory, or illegal material
– Interfere with servers or other users
– Use the Service for fraud or unauthorized purposes
– Reverse-engineer any part of the Service
– Collect data without consent
– Mislead others about your affiliation with our company

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7. Limitation of Liability
To the fullest extent permitted by law, TrustCast Method and its affiliates are not liable for:
– Loss of data, profit, or goodwill
– Service outages or technical issues
– Unauthorized access to user data
– Any viruses or bugs transmitted through the Service

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8. Disclaimer of Warranties
The Service is provided “AS IS” and “AS AVAILABLE”.
We make no guarantees about performance, fitness for a particular purpose, or uninterrupted access.

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9. Changes to Terms
We may update these Terms at any time.
If major changes are made, we will notify users at least 30 days in advance.

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10. Termination
We may suspend or terminate your access to the Service without prior notice if you violate these Terms.

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11. Governing Law
These Terms are governed by the laws of King County, Washington State, USA.

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12. Dispute Resolution
Any disputes will be resolved through arbitration under the American Arbitration Association’s Commercial Arbitration Rules.

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13. Communications

13.1 Our Communications to You
When you provide contact info, you agree to receive:
– Service-related messages
– Account updates
– Promotional content (you can opt out anytime)

13.2 AI Receptionist Service
– Our system is trained for professionalism
– We assist with customization and setup
– You can contact support anytime with questions about how our AI interacts with your callers

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14. Entire Agreement
These Terms replace any prior agreements between you and TrustCast Method regarding the use of our Service.

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15. Contact Us
Email: support@trustcastingpodcast.com
Phone: 1-425-200-5961